Chennai
Bulk SMS service in Chennai — built and supported locally
BrookTel is a product of Paybrook Payments Tech Private Limited, headquartered on East Coast Road in Chennai. The engineering team, the support team and the people who answer your DLT questions are all here. When you email us about a template rejection at 4pm, you are not waiting for a timezone to wake up.
Why local matters for Indian SMS
SMS in India is not a self-serve commodity the way it is in some markets, because DLT sits between you and delivery. Registering an entity, getting a header approved and matching templates exactly is a process where a single unclear answer costs you a week.
That is the part where a local provider earns its place. Not the API — the API is the easy bit.
- Support during Indian business hours, from people in Chennai
- Direct guidance through operator DLT portal submissions
- GST invoicing from an Indian registered entity
- Payments in INR via Razorpay, no forex or international card friction
- Rates quoted in rupees against your actual monthly volume
Chennai businesses that use bulk SMS
| Sector | Typical messaging |
|---|---|
| Manufacturing and auto ancillary | Dispatch alerts, gate-pass OTPs, shift notifications |
| Healthcare and diagnostics | Appointment reminders, report-ready alerts |
| Education and coaching | Fee reminders, exam schedules, attendance alerts |
| Retail and D2C | Order updates, delivery OTPs, offer campaigns |
| Financial services and NBFCs | EMI reminders, transaction alerts, KYC verification |
| Logistics and last-mile | Pickup confirmations, delivery OTPs, failed-attempt notices |
What you get
- DLT-registered transactional, service and promotional SMS routes
- OTP delivery in under 3 seconds with 99.99% platform uptime
- REST API with webhooks, plus a dashboard for non-technical team members
- Contact lists, segments, CSV and Excel import for campaigns
- Prepaid wallet billing with a full exportable ledger
- WhatsApp Business API on the same platform, with Meta billing you directly
Where we are
Paybrook Payments Tech Private Limited, 2nd Floor, 103/36, Dhivyam Tower, East Coast Road, Kovalam, Kanathur Reddy Kuppam Village, Chennai, Chengalpattu, Tamil Nadu 603112.
Email brooktelteam@gmail.com to talk to someone about volume-based rates or a DLT question.
Frequently asked questions
Are you actually based in Chennai?
Yes. BrookTel is built by Paybrook Payments Tech Private Limited from our office on East Coast Road, Kovalam, Chennai. It is not a reseller front for an outstation provider.
Do you provide GST invoices?
Yes. Invoices are issued from an Indian registered entity with GST, so your finance team can claim input credit normally.
Can you help with DLT registration?
We guide you through it. The registration has to be in your own business's name on an operator portal, but we tell you exactly what to submit, in what order, and why the common rejections happen.
Do you serve businesses outside Chennai?
Yes — customers are across India, and everything is available online. Being in Chennai just means local businesses can talk to us in the same timezone and, if it genuinely helps, in person.